If you want to play a part in changing someone’s life, read on. The Client Support Specialist plays a very important role in the overall purpose of our organization - to provide the help, hope, and healing needed for individuals to recover.

You will be the first touchpoint in our clients’ recovery journeys, taking calls, providing information about our programs, talking through funding options, and giving families or individuals the hope they need to know that recovery for themselves or their loved ones is a real possibility, and we can make it happen!

You will be responsible for the safety, welfare, and comfort of the clients.

Our Perks

• Free meals for employees 

• Medical insurance, with very low premiums or zero out of pocket, including low cost voluntary dental and vision insurance

  • Choose between HSA - zero premiums or PPO at $25/mo

• Employee Assistance Program, including free counseling sessions per “life-stressor” events & more resources 

• Career growth opportunities & ongoing education 

  • Quarterly training for all employees

  • Professional development planning

  • Workshops or training that align with departmental & individual career goals

• Simple IRA retirement plan with 3% match, no waiting period

• Competitive salaries

• Employees accrue two weeks of paid time off per year, and also have 6 national holidays and two personal days, in addition to PTO

• Tuition reimbursement program

• Discounted gym membership  

• A beautiful setting surrounded by gorgeous Idaho nature

Responsibilities

• Work with people in a friendly and caring manner.

• Maintain a safe environment for clients and fellow staff.

• Conduct yourself as a positive role model of the Walker Center.

• Pass medications, chart, and document accurately as ordered by Medical Staff.

• Ensure you know clients’ whereabouts and activities at all times.

• Compile a shift report and daily documentation to meet deadlines.

• Flexibility and availability for all shifts.

• Use “Unconditional Positive Regard” to anyone connected with the Walker Center.

• Informing and coaching clients on the rules and policies of the Walker Center.

Requirements

• High school graduate/GED preferred

• At least one year in a customer service role

• Medication Certification & CPR Certification within 60 days of hire.

• Must have a valid identification or driver’s license.

• Must be proficient in Microsoft Outlook, have the ability to learn how to use and maintain Electronic Medical Records, and have proficient computer skills.

• A history of responsible full-time employment is preferred.

• A self-identified person in recovery from a Substance Use Disorder must have a minimum of three years of sobriety from substances of abuse. Must pass pre-hire requirements including a criminal background check, UA, and TB test.

• Ability to continuously stand or walk, bend, climb stairs, and lift up to 50 pounds frequently, squat occasionally, and maneuver in different positions, such as reaching, extending, and bending.

Tools

• Microsoft Office

• Customer Relationship Management Software experience preferred

• Experience with scheduling software

Work environment

• You will be working with substance use and mental health disorders, helping those in recovery find the hope, help and healing needed for recovery and relapse prevention.

• Client Support Specialists are expected to do what they can to make clients comfortable at all times.

• This position is in Gooding, Idaho

• The Walker Center is a family. We have outings, barbecues, team-building activities, and more.

• We provide lunch to all employees on a daily basis.

• There are opportunities for ongoing development and growth for all.

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